| Shipping Period |
- Depending on the destination, shipping may take 2-7 business days. Delivery time may vary depending on the location and circumstance.
- Weekends and public holidays are exempt from the shipping period.
* Expect delays due to unexpected weather, out of stockage, incorrect postal code, etc.
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| Available Shipping |
Domestic |
| Shipping Fee |
- FREE OVER $99 ($35 IF OVER $99: AK, HI, GU, PR, VI, MP) APO/FPO/DPO Address: $35 Flat rate
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| Track my order(s) |
- Go to Shopping mall > Shortcuts > Shipment Tracking |
| Change Shipping Address |
- Contact Customer Support Center
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| Return / Exchange / Claim |
- - If for any reason, you are not satisfied with our products,
you may return them within 30 days of purchase for an exchange or refund of the product price and applicable tax.
All products are returnable if the product is in the same condition as when purchased including the product packaging or if you discover the product defects.
- - If your package or content(s) arrives damaged or is missing, you must notify our Customer Support Center via
Phone: 253-946-2344 or Email: atomy_usa@atomypark.com between 15 and 60 days from the Date you placed an order.
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| For any defective, damaged during shipment and missing products, please notify our Customer Support Center within 30 days of purchase. |
- We cannot accept returns for used products or for individual items that belong to a set.
- Products cannot be returned if:
1. Product is damaged due to the sales rep's responsibility.
2. The value of the product has been reduced due to partial use of product.
3. Damage to outside wrapping
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| Application Period for Refund/Exchange |
- In case of a refund, all distributed commission and mastership will be readjusted accordingly. |
| Return Request |
- Fill out the RETURN REQUEST FORM (My Office > Support > Resources) and send along with product(s) to:
- Atomy America Inc.
33801 1st Way S Ste 301
Federal Way, WA 98003
Tel: 253-946-2344
Fax: 253-946-2345
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